Operations Assistant NF-02

Summary

This position is located at The Peak & Pine Plains Bowling Center with the Directorate of Family and Morale, Welfare and Recreation (FMWR) at Fort Drum. FMWR provides essential support services, including child and youth programs and recreational activities that contribute to Soldier readiness and well-being. Incentives will NOT be paid.

This Job Is Open To

• The public

Clarification from the agency: United States (U.S.) Citizens and Non-U.S. Nationals who have resided in the U.S. or U.S. territory for three (3) or more continuous years immediately preceding the start of Federal affiliation.

Duties

• Provides hands-on supervision of all restaurant operations, occasionally assisting with serving, hosting, or cooking to set the pace and ensure a smooth workflow during peak hours.
• Enforces operational standards by ensuring staff follow established schedules, recipes, and procedures, while monitoring guest flow and service ticket times to maintain consistency.
• Manages the guest experience by providing information, conducting table visits to ensure satisfaction, and maintaining order, seeking assistance from military police when necessary.
• Handles administrative and financial duties, including overseeing cash and inventory, supervising employee timekeeping and performance reporting, and performing opening/closing security checks.

Conditions of Employment

• Direct Deposit and Social Security Card is required.
• Meet qualification/eligibility/background requirements for this position.
• A one-year probationary period may be required.
• Satisfactorily complete an employment verification (E-Verify) check.
• This position requires a favorably adjudicated T1/NACI background investigation.
• A food handler's certificate is required.
• Work requires the ability to lift and carry objects weighing up to 60 pounds.
• Work schedule will be irregular, including nights, weekends, holidays, and/or unique events.
• A physical examination, arranged by the employer, is required prior to employment.
• Must be willing to accept intermittent, on-call employment.

Qualifications

Resumes must be two pages (or less) and should clearly demonstrate relevant experience, skills, knowledge and abilities. A qualified candidate must possess the following:

• Six (6) months of experience effectively working in a fast-paced food and beverage establishment, or be a current MWR Texas Roadhouse team member.
• Good interpersonal, communication and customer service skills.
• Ability to obtain a Food Handler's Certificate.

Education

This job does not have an education qualification requirement.

Additional Information

• This is a Standing Register job announcement creating a pool of qualified applicants. Candidates will be referred to hiring officials as positions become available. The first consideration period ended on 1/6/2026 at 11:59 p.m. EST; applications received after this date will only be considered if more vacancies arise.
• Area of Consideration: open to U.S. Citizens and Non-U.S. Nationals who live within 100 miles of Fort Drum, NY. Non-U.S. Nationals must have lived in the U.S. or a U.S. Territory for at least three years in a row immediately before starting. Spouse Employment Preference (SEP) and Involuntarily Separated Military Preference (ISMP) are included.
• Payment of Permanent Change of Station (PCS) costs are NOT authorized.
• This job is part of a pay-banded system. Sunday Premium and Night Differential pay have NOT been authorized for Flexible positions with no guaranteed hours. Non-foreign overseas allowances, COLA, and differentials will NOT be paid.
• Your application remains valid for 90 days and may be referred to hiring officials as new vacancies arise.

How You Will Be Evaluated

You will be evaluated based on how well you meet the qualifications above. Your application, including your resume, supporting documents, and responses to the assessment questionnaire, will be reviewed to see how well your experience and qualifications align with the requirements. If it is later found that qualifications or experience were overstated, it may affect your consideration.

You may be eligible for one or more of the following: NAF Preference 1 Spouse Employment Preference (SEP); NAF Preference 2 Involuntarily Separated From the Military (ISMP); NAF Priority Consideration 1 Business Based Action (BBA); NAF Priority Consideration 2 Former NAF/Current NAF/Current APF Employee; NAF Priority Consideration 3 Outside Applicant Veteran (OAV).

Required Documents

The following document is required and MUST be submitted by the closing date:

• Resume (two pages or less).

Other accepted documents to support a qualification and/or claimed preference/priority eligibility: Cover Letter, DD-214/Statement of Service, Food Handler's Certificate, PCS Orders, Proof of Marriage Status, SF-50/Notification of Personnel Action. Documents in a foreign language must be provided in English.

How to Apply

You may submit your application package electronically (preferred) at https://www.usajobs.gov/ (Announcement number O2NAFBN-26-12857185) or manually via a paper application (see Additional Information). The complete application package must be submitted by 11:59 PM Eastern Time on 09/30/2026 to receive consideration.

Click Apply to access the online application. You will need to be logged into your USAJOBS account. It is the applicant's responsibility to verify that the application package is complete, accurate, and submitted by the closing date.

Agency Contact

• Name: Fort Drum NAF HR Office
• Phone: 315-772-4209
• Email: usarmy.drum.chra-ne.mbx.cpac-naf@army.mil
• Address: BN-NAF-W0XQAA US ARMY GARRISON FORT DRUM, DO NOT MAIL, Fort Drum, NY 13602, US